No Virgin wall socket sophiep0989. No Virgin Media wall socket on 16-10-2022 18:45. Virgin Media Wall Socket. on 17-12-2022 10:39. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Email. Tudor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. and view the images for a range of different wall box options. Connect the Hub’s power cable with the blue tab. i opted for the self install, however on inspection we don’t - 5112503. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Hi there @vmcusto1, welcome to our forum and thanks for your post. Forum; Apps. on 25-09-2022 15:41. If you need a new wall socket, the engineer will install this for you during the appointment. Networking and WiFi. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I've just received my virgin broadband kit, with self set up. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Or if the other end of the white cable is in a more useful. Sign in; Sign up; Community home;. 0 Kudos Reply. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Tried looking but can't see a way to book an engineer for this? Thanks. Everything is converted to specialised triple screened coaxial cable. both appear. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Options. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Stream from Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Fibre Phone Switch - No dial tone or calls. Networking and WiFi. TV. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Hi, Iv just received my new broadband. Connect the Hub’s power cable with the blue tab. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. TiVo. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Get virgin engineer to move the wall socket. 08K; 2. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. We have tried plugging it into the only box we found it would fit but no luck. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Re: No wall socket. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. However, I do not have any of the specified wall sockets available. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. Don’t plug the power cable into a plug socket yet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I have broadband kit arriving on the 29th Dec, but no Virgin socket. 4 weeks ago. I would love to help you get your service installed. My Virgin Media App. Thanks! Regards, Bilal. Subscribe to RSS Feed; Mark Topic as New;. However the wall. The wall box may be branded with the logos of an old cable TV company (not VM). Either extend the disconnection date of your current provider, or put something else in place for the intervening time. TV on the go. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I was sent the pack as. Hi there I moved house with my family and we wanted to move to Virgin Media. The Openreach sockets do not work for Virgin Media. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin TV 360. The cable going in will be a double “shotgun barrel” type cable. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 33. on 15-04-2023 16:54. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Look for an omnibox on the outside of your property and try and trace the cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tuning in. Networking and WiFi. Installation: Wall socket issue. The wall box may be branded with the logos of an old cable TV company (not VM). I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Past occupiers of your property may have removed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The hub works fine, but it has no internet connection. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 2020 = £1,191,76. Account - Cable. Networking and WiFi. 0 Kudos. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). @robbo321 wrote:. Virgin TV 360. Speed. Nothing has happened. The wall box may be branded with the logos of an old cable TV company (not VM). I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Please help. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Hi mariz2198, thanks for posting and welcome to our community. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Kit arrived today…no wall box so unable to install. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Try the automated service status number 0800 561 0061 to check for any faults in your area. 15 March 2021 at 12:49PM. I was never asked if I had a wall box. May I know which one I can connect. Broadband. Networking and WiFi. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If you look into the back of your Hub, you'll see a port. Gaming Support. Broadband. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Volt. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Just joined. to be phone lines. We have tried plugging it into the only box we found it would fit but no luck. on 31-12-2021 10:47. Also tried the Ethernet, not. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Thank you for your post and welcome to the community. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 168. The cable in the second picture is the one you need to connect too. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. Help; Virgin Media Virgin Media Community. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Tuning in. 19 minutes ago. No Virgin media wall socket JakeDobinson. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. All forum topics; Previous. All I am aware of terminate the fibre inside. The box does however have a hole in the bottom, through which i could see some. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. AnthonyRaw1986. Account - Mobile. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I unscrewed it and there is a male isolator inside the box. VM will usually only supply a Quickstart to a property that had VM previously. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. New to the UK and just moved into our first home here. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Absolutely not. Account - Mobile. ago Sometimes you will get a random cable sticking out of a wall with no isolator. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Browse Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 01-02-2023 10:59 - edited 01-02-2023 11:00. I'm sorry to hear about the missing wall socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. You need to go outside and locate the brown or grey omnibox on the wall. But there are 2 wires leading which can be plugged in the hub. there is brown box outside but the cables are not coming in . See where this Helpful Answer was posted. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. If you can't see anything obvious go. I’ve tried calling the various numbers for help but every call seemingly fails. I tried both the wires, it didn’t set up the WiFi. Virgin Phone Switchover. on 10-02-2022 17:26. TV. Can I use one of three splitter cables? The middle one is labelled Virgin media. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. TEL1 on the hub should take on your. Now to my Issue: I opted for the self-installation ki. TV on the go. Options. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. Speed. My Virgin Media App. . My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). I've looked for an external box but cannot find anything. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. 3K;. . I have tried to contact vm but I don’t have a landline number so they w. Home Phone. 100. The NTL cable termination box is outside. Tudor. TV on the go. Tudor. Re: No wall socket. 2. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. All the wall sockets I can see are for BT. The installation should take around an hour. - 5156068. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There is an external brown box and. Don’t plug the power cable into a plug socket yet. You should see a cable going through the wall and if you trace this inside, you should get the cable. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Volt. TV. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Placed an order and the lady said we were eligible for quick start self installation. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Being connected to the internet is one of the most important modern essentials in 2022,. 0 Kudos. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. . Objects can block and slow WiFi. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. But the metal isolator box looks like it might be the wrong way around. I was told when purchasing the broadband package that fi. No virgin media wall socket tired_man. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. Broadband. No wall socket as in 360 guide. Koda. Any help please?Re: No virgin media wall socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Let us know if there's any further issues. Gaming Support. just moved in, can see the brown cable coming in from outside but there's no VM. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Call the pre-installation and delivery team on 0800 052 1734. Has anyone had the same problem? Plug the cables into the Hub. Virgin Mobile. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. See where this Helpful Answer was posted. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Browse Virgin Media Virgin Media Community. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. 14. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. No virgin media wall socket. Constant High Packet loss and broadband timeout. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. At least 30Mbps download speeds in every room or £100 one-off. Get virgin engineer to move the wall socket. Options. We have the quickstart pack but sadly cannot get broadband set up and working. See this. Can I find out when our switch over will be and/or do I. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Hi, Same problem here. 0. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for the tel no. Some of the cables hanging out the wall were cut off after the house improvements. At least spell your title correctly jeezus . One of them was Telewest. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. . Some properties do not have a wall socket, only a cable. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. 03. This means the Hub needs a reboot. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. However, I do not have any of the specified wall sockets available. Volt. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Stream from Virgin Media. on 07-09-2022 19:28. Or you may be quicker than average! You won’t be involved the whole time. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Stream from Virgin Media. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have noticed that i do not have any internal wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). It has two outputs on the left of the wall box. SpeedI'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. 84K; Tudor. Trace any cables coming out of it and check the ends of them. All the wall sockets I can see are for BT. Hi, Having difficulty installing our new broadband. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Virgin Mobile. The answer is yes. Cihank617. Just had self installation delivered, have no wall socket just two cables from the wall. 0 Kudos. Speed Is there a way to connect the VM router without a wall socket please ? - 5036273 Wall Socket. 150 from a. Reply. The first thing is to start making alternative arrangements for your internet connectivity. Browse Virgin Media Virgin Media Community. Options. Networking and WiFi. There will be two distinct input lines coming from each end of the socket. The wall socket has a thick plug bit. I cannot find a Virgin wall socket within my flat. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. on 03-12-2022 10:11. I just moved into a new apartment, and bought a broadband from virgin media. 13. Sometimes there is no wall box, just a trailing cable. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. I have a new quick start package . The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. V6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. QuickStart, set up and connections. When I proceeded to set up my Hub 3 I quickly realised that. I recently got Virgin broadband installed. Some properties do not have a wall socket, only a cable. The technician visited a. They will run the cable underground. It's important not to use an extension lead. Email. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. Sometimes there is no wall box, just a trailing cable. My VM Router is is my office adjacent to hall. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Networking and WiFi. The phone has been plugged into a wall socket and was working fine for years. Networking and WiFi. Sometimes there is no wall box, just a trailing cable. The other is marked TV, & this is used for TV & Broadband. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Email. VM BB TV Landline. The cable could be hidden within, or behind, furniture. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. V6. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. I have also checked outside and there is no box either on my property or on my boundary wall. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. How about using a 10m RJ11 to RJ11 telephone cable. i opted for the self install, however on inspection we - 5180915. Broadband. on a domestic hub you look at the values thus. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. but I have no Virgin Media Wall socket in my house. Trouble shooter. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. Broadband. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ashleigh_C. Has anyone had the same problem?Plug the cables into the Hub. . In response to Jonny-M. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Back a step. When you place your order, we'll let you know. Options.